Privacy Policy

1. Introduction

Simple IT Solutions (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website or services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Simple IT Solutions
Website: https://simpleitsolutions.co.uk/
Email: info@simpleitsolutions.co.uk

We provide managed IT support, WordPress maintenance, and related digital services for small businesses.

3. What Data We Collect

We may collect and process the following data:

Information you provide:

Name
Business name
Email address
Phone number
Website details
Messages submitted via contact forms

Technical data:

IP address
Browser type and version
Pages visited on our website
Time spent on pages (analytics data)

4. How We Collect Data

We collect data when you:

Fill out a contact form
Request support or a consultation
Use our website
Communicate with us via email

We may also collect data using analytics tools (e.g. Google Analytics) and security plugins.

5. How We Use Your Data

We use your data to:

Respond to enquiries
Provide IT and website support services
Manage client relationships
Improve our website and services
Ensure website security and prevent fraud
Comply with legal obligations

6. Legal Basis for Processing

We process your data under the following legal bases:

Consent (when you submit a form)
Contract (when providing services)
Legitimate interest (website security and business operations)
Legal obligation (tax and accounting requirements)

7. Data Sharing

We do not sell your personal data.

We may share data with:

Hosting providers
Email service providers
IT security tools
Payment processors (if applicable)

All third-party providers are required to protect your data.

8. Data Storage & Security

We take appropriate technical and organisational measures to protect your data, including:

Secure hosting environments
SSL encryption
Access control measures
Security monitoring tools

However, no online system is 100% secure.

9. Data Retention

We retain personal data only for as long as necessary:

Enquiry data: up to 12 months
Client data: for the duration of service + legal retention period
Technical logs: typically up to 30–90 days

10. Your Data Rights (GDPR)

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to processing
Request data portability

To exercise these rights, contact us at:
📧 info@simpleitsolutions.co.uk

11. Cookies

Our website may use cookies to:

Improve user experience
Analyse website traffic
Ensure security

You can disable cookies in your browser settings.

12. Third-Party Services

We may use third-party services such as:

Hosting providers
WordPress plugins
Analytics tools
Email delivery services

These providers may process limited personal data on our behalf.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

14. Contact Us

If you have any questions about this Privacy Policy, contact:

Simple IT Solutions
Email: info@simpleitsolutions.co.uk
Website: https://simpleitsolutions.co.uk/